[Monitoring] ShopeePay Service intermittently failure.

Incident Report for Omise

Monitoring

We experienced a technical issue with ShopeePay, which resulted in intermittent failures between 17 April 2026 at 17:19 and 18 April 2026 at 23:00 (GMT+7). During this period, some transactions using ShopeePay may have failed.

Our teams investigated the issue and coordinated with our partner to resolve it promptly. The service is now fully operational.

We sincerely apologize for any inconvenience this may have caused. For any questions or concerns regarding this incident, please contact us at support@omise.co.

Omise Payments
Posted Apr 19, 2026 - 03:00 GMT+07:00

Identified

We are experiencing a service outage with ShopeePay since 17:19 (GMT+7). While our team investigates and coordinates with Shopee to restore the service, you may experience failed transactions when using ShopeePay Jumpapp in Thailand..

Updates will be provided on https://status.omise.co.

We apologize for any inconvenience caused.

Omise
Posted Apr 17, 2026 - 21:16 GMT+07:00
This incident affects: Alternative Payments (ShopeePay (TH, SG, MY)).
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