In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 2026 - 00:00 GMT+07:00
Scheduled - ShopeePay(MY) will be unavailable on Mon, 20 Apr 2026 during 01:00-05:00 (GMT+8), this will impact Malaysia merchants.
Apr 20, 202600:00-04:00 GMT+07:00
Monitoring - We experienced a technical issue with ShopeePay, which resulted in intermittent failures between 17 April 2026 at 17:19 and 18 April 2026 at 23:00 (GMT+7). During this period, some transactions using ShopeePay may have failed.
Our teams investigated the issue and coordinated with our partner to resolve it promptly. The service is now fully operational.
We sincerely apologize for any inconvenience this may have caused. For any questions or concerns regarding this incident, please contact us at support@omise.co.
Omise Payments
Apr 19, 2026 - 03:00 GMT+07:00
Identified - We are experiencing a service outage with ShopeePay since 17:19 (GMT+7). While our team investigates and coordinates with Shopee to restore the service, you may experience failed transactions when using ShopeePay Jumpapp in Thailand..
TrueMoney Wallet will be unavailable on Tue, Apr 21 during 00:00-01:00 (GMT+7), affecting all payment channels with TrueMoney. Posted on
Apr 01, 2026 - 17:42 GMT+07:00
Brief Performance Enhancement for Card Payments on Wed, 22 April 2026 during 00:00 - 00:30 (GMT+8), this will impact Singapore merchant Posted on
Apr 16, 2026 - 10:00 GMT+07:00
ShopeePay(MY) will be unavailable on Thu, 7 May 2026 during 01:00-03:00 (GMT+8), this will impact Malaysia merchants. Posted on
Apr 08, 2026 - 09:49 GMT+07:00
Past Incidents
Apr 20, 2026
Unresolved incident: [Partner] ShopeePay(MY) will be unavailable on Mon, 20 Apr 2026 during 01:00-05:00 (GMT+8).
Apr 19, 2026
Unresolved incident: [Monitoring] ShopeePay Service intermittently failure..